Justia Consumer Law Opinion Summaries

USAA Savings Bank closed Michael Goff’s credit card account, providing him with inconsistent explanations for its actions. Goff pursued arbitration under the arbitration agreement contained in his credit card contract, seeking actual and punitive damages. The agreement allowed the arbitrator to award punitive damages but explicitly required a post-award review of such damages, with procedural protections and a written, reasoned explanation, before any punitive damages award could become final.An arbitrator held an evidentiary hearing and determined that USAA had violated the Equal Credit Opportunity Act by failing to provide Goff with adequate notice upon closing his account. Despite finding that Goff suffered no actual damages, the arbitrator awarded $10,000 in punitive damages and over $77,000 in attorney’s fees. USAA requested the post-award review mandated by the agreement, but the arbitrator declined, citing American Arbitration Association rules, and finalized the award without conducting the review.USAA filed a motion in the United States District Court for the Northern District of Illinois, seeking to vacate the arbitral award on the ground that the arbitrator had exceeded her authority by disregarding the post-award review requirement. The district court acknowledged the arbitrator’s error but confirmed the award, concluding it nonetheless “drew from the essence of the arbitration agreement.” USAA appealed, and Goff sought sanctions.The United States Court of Appeals for the Seventh Circuit held that the arbitrator exceeded her authority by ignoring the arbitration agreement’s clear requirement for a post-award review of punitive damages. The court determined there was no “possible interpretive route” to support the arbitrator’s action, vacated the district court’s judgment, denied Goff’s motion for sanctions, and remanded with instructions to refer the matter back to the original arbitrator for proceedings consistent with the agreement. View "USAA Savings Bank v Goff" on Justia Law

A group of individuals who were victims of a Ponzi scheme obtained a default judgment for fraud against two corporations involved in the scheme. Unable to collect on this judgment, they each applied to the California Secretary of State for restitution from the Victims of Corporate Fraud Compensation Fund, which compensates victims when a corporation’s fraud leads to uncollectible judgments. The Secretary denied their claims, arguing primarily that the underlying fraud lawsuit had been filed after the statute of limitations had expired, making the judgment invalid for purposes of fund payment.The victims challenged the Secretary’s denial by filing a verified petition in the Superior Court of Orange County, seeking an order compelling payment from the fund. The Secretary maintained that the statute of limitations barred the underlying fraud claim, but the trial court disagreed. The court held that because the defendant corporations had defaulted and thus waived the statute of limitations defense in the original lawsuit, the Secretary could not raise that defense in the current proceeding. The trial court ordered payment from the fund to the victims in the amounts awarded in the underlying default judgment.On appeal, the California Court of Appeal, Fourth Appellate District, Division Three, affirmed in part and reversed in part. The appellate court clarified that under the statutory scheme, neither the Secretary nor the trial court may relitigate the merits of the underlying fraud claim, including whether it was time-barred. The court held that the trial court’s inquiry is limited to whether the claimant submitted a valid payment claim under the specific statutory requirements; it cannot revisit defenses such as the statute of limitations. However, the court found error in the trial court’s failure to cap payments at $50,000 per claimant as required by statute, and remanded the case for correction of this aspect of the order. View "Dion v. Weber" on Justia Law

An assisted living residence operated by the defendant charged new residents a one-time “community fee” upon admission. The agreement stated that this fee was intended to cover upfront staff administrative costs, the resident’s initial service coordination plan, move-in assistance, and to establish a reserve for building improvements. The plaintiff, acting as executor of a former resident’s estate and representing a class, alleged that this community fee violated the Massachusetts security deposit statute, which limits the types of upfront fees a landlord may charge tenants. The complaint further claimed that charging the fee was an unfair and deceptive practice under state consumer protection law.The Superior Court initially dismissed the case, finding that the security deposit statute did not apply to assisted living residences, which are governed by their own regulatory scheme. On appeal, the Supreme Judicial Court of Massachusetts previously held in a related decision that the statute does apply to such residences when acting as landlords, but does not prohibit upfront fees for services unique to assisted living facilities. The court remanded the case for further factual development to determine whether the community fee corresponded to such services. After discovery and class certification, both parties moved for summary judgment. The Superior Court judge ruled for the plaintiffs, finding that the community fees were not used solely for allowable services because they were deposited into a general account used for various expenses, including non-allowable capital improvements.On direct appellate review, the Supreme Judicial Court of Massachusetts reversed. The court held that the defendant was entitled to judgment as a matter of law because uncontradicted evidence showed that the community fees corresponded to costs for assisted living-specific intake services that exceeded the amount of the fees collected. The court emphasized that the statute does not require the fees to be segregated or tracked dollar-for-dollar, and ordered judgment in favor of the defendant. View "Ryan v. Mary Ann Morse Healthcare Corp." on Justia Law

A national trade association representing large online businesses challenged a recently enacted California statute designed to protect minors’ privacy and well-being online. The law imposes specific requirements on businesses whose online services are likely to be accessed by children under eighteen, including obligations regarding data use, age estimation, and restrictions on certain user interface designs known as “dark patterns.” Before the law took effect, the association brought suit in the United States District Court for the Northern District of California, arguing that several provisions were unconstitutional on First Amendment and vagueness grounds, and sought a preliminary injunction to prevent enforcement.The district court initially enjoined the entire statute, finding the association was likely to succeed on its facial First Amendment challenge. On the State’s appeal, the United States Court of Appeals for the Ninth Circuit vacated most of the injunction, affirming only as to a specific requirement regarding Data Protection Impact Assessments and related inseverable provisions, and remanded for the district court to analyze the association’s other facial challenges and the issue of severability under the Supreme Court’s clarified standards in Moody v. NetChoice, LLC. On remand, the district court again enjoined the entire statute and, in the alternative, seven specific provisions.On further appeal, the United States Court of Appeals for the Ninth Circuit held that the association did not meet its burden for a facial challenge to the law’s coverage definition or its age estimation requirement, vacating the injunction as to those. However, the court affirmed the preliminary injunction as to the law’s data use and dark patterns restrictions on vagueness grounds, finding the provisions failed to clearly delineate prohibited conduct. The court vacated the injunction as to the statute’s remainder and remanded for further proceedings on severability. View "NETCHOICE, LLC V. BONTA" on Justia Law

A black-owned construction company was not invited to bid as general contractor on a major Boston public housing redevelopment project after participating in pre-construction work. Years earlier, the developer had called the company’s president to discuss possible involvement, but the parties disputed what promises, if any, were made during that conversation. The construction company performed pre-construction work and was later selected as general contractor for the first phase (Camden), but after performance and communication issues arose during that project, the developer chose a different, white-owned company for the second phase (Lenox). The construction company did not protest at the time but later sued, alleging breach of contract, quasi-contract, violation of Massachusetts consumer protection law, and racial discrimination under 42 U.S.C. § 1981.The matter was first brought in Massachusetts state court, then removed to the United States District Court for the District of Massachusetts based on federal question jurisdiction. After discovery, the developer moved for summary judgment. The District Court granted summary judgment for the developer, finding no enforceable contract or promise had been made regarding the Lenox phase, that the quasi-contract and Chapter 93A claims failed as derivative, and that there was insufficient evidence of racial discrimination.The United States Court of Appeals for the First Circuit affirmed the District Court’s decision. The First Circuit held that the summary judgment record did not contain evidence from which a reasonable jury could find an enforceable implied-in-fact contract or a promise sufficient for promissory estoppel. It further held that the plaintiff failed to create a triable issue of fact regarding pretext or discriminatory intent under § 1981, given the legitimate business reasons cited for the company’s exclusion. Thus, summary judgment on all claims was proper. View "John B. Cruz Construction Co. v. Beacon Communities Corp." on Justia Law

After receiving a letter from a debt collector that she believed was misleading and threatening, an individual felt confused and feared potential legal action. She consulted an attorney and then initiated a putative class action lawsuit, seeking damages for herself and similarly situated Wisconsin consumers under both federal and state consumer protection statutes. The alleged violation centered on the misleading nature of the debt collection letter and its implications regarding possible litigation. After some discovery, she elected to pursue monetary damages for a putative class under the Wisconsin Consumer Act and sent the debt collector a statutory notice and demand.In response, the debt collector offered the individual actual damages and the maximum statutory penalty, and promised to cease sending similar collection letters, offering this as “an appropriate remedy.” The individual rejected the offer and moved for class certification. The Milwaukee County Circuit Court granted class certification, reasoning that the statutory provision required an appropriate remedy to be offered to the whole class, not just the named plaintiff. The court concluded that allowing a defendant to “pick off” the class representative would undermine the purpose of class actions under the Wisconsin Consumer Act. The Wisconsin Court of Appeals affirmed, focusing on the public policy interests underlying class actions.The Supreme Court of Wisconsin reviewed the case. The court held that under Wis. Stat. § 426.110(4)(c), when a customer initiates a class action for damages, the statute requires that an appropriate remedy be given to the party bringing suit—not the putative class—within 30 days after notice. If the party plaintiff receives or is promised an appropriate remedy, a class action for damages cannot be maintained. Accordingly, the Supreme Court reversed the decision of the court of appeals and remanded for further proceedings. View "Gudex v. Franklin Collection Service, Inc." on Justia Law

Centron Services, Inc., a debt collector, brought suit against Christopher and Alyson Hollewijn to recover on five separate medical debt accounts assigned to Centron by three different medical providers for services rendered between December 2020 and March 2022. The Hollewijns received billing statements from the providers, with one account in particular involving Bozeman Health and a hospital bill for services rendered on November 4, 2021. After insurance paid a portion of the bill and applied a unilateral “provider discount,” Bozeman Health billed the Hollewijns for the remaining balance. The Hollewijns, through their health plan, disputed the charge in writing 93 days after the first billing statement.The Hollewijns moved for summary judgment in the Montana Eighteenth Judicial District Court, Gallatin County, focusing only on the Bozeman Health account for November 4, 2021. The District Court granted summary judgment in their favor and dismissed the entire suit, finding that Centron could not establish an account stated as a matter of law. The court determined that the Hollewijns’ written objection to the bill was timely, defeating Centron’s claim.On appeal, the Supreme Court of the State of Montana held that the District Court erred in dismissing all five accounts when only one was addressed in the Hollewijns’ motion, as no evidentiary or legal showing was made for the other four. The Supreme Court also found that whether the Hollewijns’ 93-day delay in objecting to the Bozeman Health bill was unreasonable presented a genuine issue of material fact for the jury, not an issue to be resolved by summary judgment. The Supreme Court reversed the District Court’s order and remanded for further proceedings. View "Centron v. Hollewijn" on Justia Law

Two Ohio homeowners discovered that their personal information, including their names, addresses, and property details, appeared in paid reports on a real estate research website operated by a company. The website allows users to search for property information by address or owner name and provides one free report per user, with additional reports available for purchase. The homeowners, without having consented to the use of their information, filed a class action lawsuit on behalf of similarly situated individuals, alleging that the company violated their rights of publicity under both Ohio statute and common law by using their identities for commercial gain.The United States District Court for the Northern District of Ohio reviewed the case after the company moved to dismiss for failure to state a claim. The district court granted the motion and dismissed the complaint with prejudice, finding that the plaintiffs had not adequately alleged that their identities possessed independent commercial value—a necessary element of a right of publicity claim under Ohio law.On appeal, the United States Court of Appeals for the Sixth Circuit conducted a de novo review. It affirmed the district court's dismissal, holding that the plaintiffs failed to plead facts showing that their names or identities had any commercial value, as required by both Ohio’s statutory and common law right of publicity. The court reasoned that simply being used in a commercial context does not satisfy the commercial value requirement, relying on both prior circuit precedent and Ohio state court decisions. The court also declined to certify a question of law to the Ohio Supreme Court, concluding that Ohio law on this issue was sufficiently settled. The judgment of the district court was affirmed. View "LaFleur v. Yardi Systems, Inc." on Justia Law

Bradford entered into a service agreement with a Texas-based pest control company, Sovereign Pest Control, and as part of this agreement, provided his cell phone number to the company. Bradford later acknowledged that he gave his number so the company could contact him if needed. During their business relationship, Sovereign Pest made several pre-recorded calls to Bradford’s cell phone, including calls to schedule renewal inspections, after which Bradford scheduled inspections and renewed his service plan multiple times.Bradford initiated a putative class-action lawsuit in the United States District Court for the Southern District of Texas, alleging that Sovereign Pest violated the Telephone Consumer Protection Act of 1991 (TCPA) by sending him unsolicited pre-recorded calls without his “prior express written consent.” The district court granted summary judgment for Sovereign Pest, holding that the calls did not constitute telemarketing and that Bradford had given prior express consent. Bradford appealed, arguing that the calls were telemarketing and that he had not given the required consent.The United States Court of Appeals for the Fifth Circuit reviewed the summary judgment de novo and affirmed the district court’s decision. The appellate court held that the TCPA only requires “prior express consent,” which can be either oral or written, for any pre-recorded call to a wireless number, regardless of whether the call is telemarketing or informational. The court found that Bradford had provided prior express consent by voluntarily giving his cell phone number to the company in connection with the service agreement and by his subsequent conduct. It concluded that the statute does not require “prior express written consent” for telemarketing calls and that Bradford’s arguments to the contrary were unavailing. The Fifth Circuit therefore affirmed summary judgment in favor of Sovereign Pest. View "Bradford v. Sovereign Pest" on Justia Law

A Montana limited liability company and its sole member obtained a $450,000 loan secured by real property from a lender affiliated with New York-based entities. The loan documents included a promissory note, guaranty, and deed of trust, all referencing the lender as Axos Bank, though the servicing and assignment of the loan eventually resided with the lender’s subsidiaries. The loan imposed a high annual interest rate, and after the company defaulted, the property was sold. The borrower alleges it paid more than twice the loan amount and asserts that the lender’s arrangement with Axos Bank was a scheme to avoid Montana’s usury laws.The borrowers sued in the Montana Eighteenth Judicial District Court, seeking, among other relief, a declaration that the lender—not Axos Bank—was the true lender and subject to Montana usury law. The lender moved to dismiss and compel arbitration under the arbitration provisions in the loan documents. The District Court considered extrinsic evidence, including the borrower’s declaration, and found that the arbitration provisions conflicted with bold, capitalized jury trial waiver language, resulting in ambiguity. The District Court determined that the borrower had not knowingly, voluntarily, and intelligently waived its constitutional right of access to the courts, denied the motion to compel arbitration, and the lender appealed.The Supreme Court of the State of Montana reviewed the District Court’s denial of the motion to compel arbitration de novo. The Supreme Court affirmed, holding that the loan documents were ambiguous due to conflicting provisions regarding dispute resolution, and that such ambiguity prevented the borrower from giving the required knowing, voluntary, and intelligent consent to arbitrate and waive constitutional rights. As a result, the arbitration provisions were held unenforceable, and the District Court’s denial of the motion to compel arbitration was affirmed. View "Bluebird v. World Business Lenders" on Justia Law