Justia Consumer Law Opinion Summaries

Ana Faiaipau, an elderly woman recovering from heart surgery, was transferred to a long-term acute care hospital operated by Kindred Healthcare. During her stay, Ana allegedly suffered neglect, including lack of dialysis, malnutrition, inadequate hygiene care, and failure to properly monitor her ventilator. The ventilator became disconnected, leading to a severe anoxic brain injury and Ana’s subsequent death. Ana’s daughters, Jennifer and Faamalieloto, acting both individually and as successors in interest, filed suit against Kindred for negligence, elder neglect, fraud, violation of the Unfair Competition Law (UCL), and wrongful death.The Alameda County Superior Court reviewed Kindred’s motion to compel arbitration based on agreements signed by Jennifer as Ana’s legal representative. The court granted arbitration for survivor claims brought on behalf of Ana, including negligence, elder neglect, fraud, and UCL claims, but denied arbitration for Jennifer and Faamalieloto’s individual claims for wrongful death, fraud, and violation of the UCL. The court also stayed litigation of the individual claims pending arbitration.The Court of Appeal of the State of California, First Appellate District, Division Four, reviewed the appeal. Citing the California Supreme Court’s decision in Holland v. Silverscreen Healthcare, Inc., the appellate court held that the wrongful death claim—premised on failure to monitor and reconnect Ana’s ventilator—constituted professional negligence and must be arbitrated under the arbitration agreement. However, the court affirmed the denial of arbitration for Jennifer and Faamalieloto’s individual fraud and UCL claims, finding Kindred had not shown that the agreement bound them in their individual capacities. The order was modified to compel arbitration of the wrongful death claim and affirmed as modified. View "Faiaipau v. THC-Orange County, LLC" on Justia Law

A nonprofit environmental organization sued a manufacturer of feminine hygiene products, alleging that the company marketed certain products as “organic” or “made with organic ingredients” in violation of California’s organic products law. The complaint claimed that these products, such as period underwear, pads, and panty liners, contained much less than the minimum required percentage of certified organic materials, and included several synthetic or non-organic components not permitted under state and federal organic standards. The organization sought to prevent the manufacturer from advertising and selling these products as organic within California.The Superior Court of Alameda County granted judgment on the pleadings in favor of the manufacturer. The court reasoned that California’s organic products law, known as the California Organic Food and Farming Act (COFFA), did not apply to personal care products like the ones at issue, but only to specifically enumerated items such as agricultural products, cosmetics, and pet food. Based on this interpretation, the trial court concluded that the plaintiff’s claims failed as a matter of law and entered judgment for the defendant.The California Court of Appeal, First Appellate District, Division Two, reviewed the case de novo. It concluded that the statutory text, legislative history, and public policy underlying COFFA support a broad interpretation. The Court held that COFFA applies to all products sold as “organic” or containing “organic” materials within California, including feminine hygiene and personal care products, unless specifically exempted. The Court rejected the argument that such products are categorically excluded and emphasized the statute’s intent to regulate consumer organic claims broadly. The judgment of the trial court was therefore reversed. View "Environmental Democracy Project v. Rael, Inc." on Justia Law

A teacher employed by the Los Angeles Unified School District purchased a variable annuity with an optional Guaranteed Minimum Income Benefit (GMIB) rider from an insurance company in 2010. The GMIB rider, which provided a guaranteed minimum level of payments, was subject to an annual fee that was disclosed both to the purchaser and on a state-maintained website as required by the California Education Code at the time of purchase. In 2018, the insurer ceased offering the GMIB rider to new customers, but permitted existing holders, including the plaintiff, to maintain the rider and continue paying the associated fee. After January 2019, the fee for the GMIB rider was no longer listed on the state-administered website, although the underlying annuity product remained available to new purchasers.The plaintiff filed a lawsuit in the Superior Court of Los Angeles County, alleging that the insurer’s collection of the GMIB rider fee after it was no longer disclosed on the state website constituted an unlawful business practice under California’s Unfair Competition Law (UCL). The plaintiff did not claim to have relied on the website or to have been misled about the fee, but asserted that the insurer was statutorily barred from collecting undisclosed fees. The trial court sustained the insurer’s demurrer, finding that the plaintiff failed to allege reliance necessary for standing under the UCL, and dismissed the action with prejudice when the plaintiff declined to amend the complaint.The California Court of Appeal, Second Appellate District, Division One, affirmed the dismissal, albeit on different grounds. The court held that the Education Code does not require continued disclosure of fees for optional product features, such as the GMIB rider, after those features are no longer offered to prospective purchasers. As a result, the insurer was not prohibited from collecting the fee from existing holders, and the plaintiff’s UCL claim failed as a matter of law. The court awarded the insurer its costs on appeal. View "Jacobson v. Metropolitan Life Insurance Co." on Justia Law

A teacher employed by the Los Angeles Unified School District purchased a variable annuity from Metropolitan Life Insurance Company in 2010, selecting an optional rider that guaranteed a minimum income benefit for an annual fee. At the time of purchase, the fee for this rider was disclosed both directly to her and on a state-maintained website, as required by California Education Code provisions governing vendors of certain retirement investment products to public education employees. In 2018, Met Life stopped offering the optional rider to new customers but continued to charge the annual fee to those, like the plaintiff, who had previously selected it. After January 2019, information about the rider fee was no longer displayed on the state website. The plaintiff continued making investments subject to the rider and paying the associated fee.The Superior Court of Los Angeles County reviewed the plaintiff’s claim under the unfair competition law (UCL), which alleged Met Life unlawfully charged the fee without required public disclosure, regardless of whether the plaintiff had relied on the website or was misled. The court sustained Met Life’s demurrer and dismissed the case with prejudice, reasoning that the plaintiff failed to allege reliance on the lack of disclosure.On appeal, the California Court of Appeal, Second Appellate District, Division One, affirmed the judgment but for a different reason. The appellate court held that the Education Code does not require vendors to continue disclosing fees for optional product features that are no longer offered to new customers, even if existing customers still pay those fees. Therefore, Met Life was not prohibited from charging the fee after discontinuing the rider for new enrollees, and the plaintiff’s UCL claim was properly dismissed. View "Jacobson v. Metropolitan Life Ins. Co." on Justia Law

A California nonprofit organization focused on preventing deceptive environmental claims filed a lawsuit against a manufacturer of feminine hygiene products. The organization alleged that the manufacturer labeled and advertised certain products, including period underwear, pads, and panty liners, as “organic” or “made with organic cotton” in violation of the California Organic Food and Farming Act (COFFA). The complaint stated that these products contained less than the minimum required percentage of certified organic materials and included nonagricultural and nonorganically produced components not permitted under state or federal organic standards.The case was first heard in the Alameda County Superior Court. The manufacturer moved for judgment on the pleadings, arguing that COFFA applies only to agricultural products, cosmetics, and pet food—not to personal care products such as feminine hygiene items. The Superior Court agreed with the manufacturer and granted judgment on the pleadings, concluding that COFFA did not govern the products in question. The nonprofit timely appealed that decision.The Court of Appeal of the State of California, First Appellate District, Division Two, reviewed the case de novo. The appellate court held that COFFA applies broadly to all products sold as “organic” or containing “organic” materials in California, unless specifically exempted, and that the statute’s plain language encompasses feminine hygiene products. The court found no basis for an implied exception for personal care products and determined that the trial court erred in its interpretation. Therefore, the appellate court reversed the trial court’s judgment, clarifying that COFFA’s standards and labeling requirements apply to the manufacturer’s products at issue. View "Environmental Democracy Project v. Rael" on Justia Law

Haamid Khan created an account with Coinbase, Inc., an online platform for buying, selling, and storing digital currencies. Khan alleged that Coinbase charged customers a hidden “Spread Fee” during transactions, which was not clearly disclosed to users. He claimed that the fee was only revealed if a customer clicked a tooltip icon and that the platform’s design misled less sophisticated users by imposing the fee only on those using the default trading option. Khan sought an injunction under California’s unfair competition and false advertising laws to prohibit Coinbase from continuing these practices.Coinbase responded by filing a petition in the City & County of San Francisco Superior Court to compel arbitration, citing a user agreement that included an arbitration clause and a waiver of class and public injunctive relief. The trial court denied Coinbase’s petition, finding that Khan’s claims sought public injunctive relief, which could not be waived or compelled to arbitration under California law, specifically referencing McGill v. Citibank, N.A. The court determined that the relief sought would benefit the public at large, not just Khan or a defined group of users.The California Court of Appeal, First Appellate District, Division Three, reviewed the case de novo. The appellate court affirmed the trial court’s order, holding that Khan’s complaint seeks public injunctive relief under the standards set forth in McGill. The court found that the arbitration agreement’s waiver of public injunctive relief was invalid and unenforceable. It concluded that Khan’s requested injunction would primarily benefit the general public by prohibiting ongoing deceptive practices, and thus, his claims could proceed in court rather than arbitration. The order denying Coinbase’s petition to compel arbitration was affirmed. View "Kahn v. Coinbase, Inc." on Justia Law

In this case, the plaintiff was subject to a default judgment in 2006 for an unpaid credit card debt after a process server claimed to have effected substitute service at a Hayward, California address. The plaintiff asserted he was never served, did not reside at the address where service was attempted, and only learned of the judgment in December 2022. The debt was later assigned to a new creditor, who sought to renew and enforce the judgment, which had grown substantially with interest. After the plaintiff’s motion to vacate the judgment for lack of service was denied, he filed a new action seeking equitable relief to set aside the judgment and alleging violations of the Rosenthal Fair Debt Collection Practices Act.The Superior Court of Alameda County granted the defendants’ anti-SLAPP motions, striking the complaint and dismissing it with prejudice. The court found the plaintiff’s uncorroborated declaration insufficient to rebut the presumption of valid service and concluded he had not shown a likelihood of prevailing on his equitable or statutory claims. The court also determined that, because the plaintiff admitted to owing the debt, he could not establish a meritorious defense to the underlying action.The California Court of Appeal, First Appellate District, Division Four, reversed the trial court’s judgment. The appellate court held that the trial court erred by weighing the credibility of the plaintiff’s declaration at the anti-SLAPP stage, rather than accepting it as true for purposes of determining minimal merit. The appellate court further held that, where a challenge to a default judgment is based on lack of service, due process does not require the plaintiff to show a meritorious defense to set aside the judgment. The court also found that the plaintiff’s statutory claim under the Rosenthal Act was not contingent on prevailing on his equitable claims. The judgment was reversed and costs were awarded to the plaintiff. View "Ahmed v. Collect Access, LLC" on Justia Law

A consumer defaulted on credit payments, and the debt was assigned to a third-party debt collector. The collector sent a collection letter to the consumer that included mandatory language about debtor rights, but the notice used a smaller type size than required by California law. The consumer, on behalf of himself and a proposed class, filed suit alleging that the collection notices violated the type-size requirements of the Consumer Collection Notice law and, by extension, the Rosenthal Fair Debt Collection Practices Act. The suit sought statutory damages, attorney fees, costs, and injunctive relief.The Superior Court of Lake County granted summary judgment in favor of the debt collector. The court reasoned that the consumer and the class lacked standing to pursue statutory damages because they had not alleged or demonstrated any actual injury, harm, or loss resulting from the violation. The court concluded that civil liability under the relevant statutes could not be imposed without proof of actual or reasonably foreseeable harm.The California Court of Appeal, First Appellate District, Division Three, reviewed the case. The appellate court held that, under the Collection Notice law and the Rosenthal Act, a consumer has standing to seek statutory damages based solely on a statutory violation, regardless of whether the consumer suffered actual injury. The court explained that the statutory scheme authorizes recovery of statutory damages as a penalty to deter violations, not merely to compensate for actual harm. The court distinguished the relevant statutes from others that require proof of injury and rejected the argument that federal standing requirements or the use of the term “damages” limited standing to those who suffered actual harm. The judgment of the trial court was reversed. View "Kashanian v. National Enterprise Systems" on Justia Law

Adir International, LLC operates a chain of retail stores, Curacao, which primarily serves low-income, Spanish-speaking immigrants in California, Nevada, and Arizona. Curacao offers store credit to customers, with over 90 percent of sales made on store credit. Since at least 2012, Curacao has offered optional “account protection” services (AGP Basic and AGP Plus) to credit customers, with AGP Plus including a credit property insurance component. Curacao was licensed as a credit insurance agent, but its sales associates, who were not licensed or endorsed, received bonuses for selling these insurance products. The AGP program allowed customers to defer payments under certain circumstances, but the fees for AGP often exceeded finance charges, and the program was highly profitable for Curacao.The People of the State of California filed a civil enforcement action in the Superior Court of Los Angeles County, alleging that Adir and its owner, Ron Azarkman, violated the Unfair Competition Law (UCL) through predicate violations of the Insurance Code and the Unruh Retail Installment Sales Act (Unruh Act). After a bench trial, the Superior Court found that Adir and Azarkman violated the Insurance Code by selling insurance through unlicensed employees, failing to use approved training materials, and providing required disclosures only after enrollment. The court held Azarkman personally liable due to his control and knowledge of the practices. However, the court ruled that the sale of account protection services did not violate the Unruh Act.On appeal, the California Court of Appeal, Second Appellate District, Division Eight, affirmed the trial court’s findings regarding the Insurance Code violations and Azarkman’s personal liability, rejecting arguments about primary jurisdiction, statutory interpretation, and statute of limitations. The appellate court reversed the trial court’s ruling on the Unruh Act, holding that the Act limits all permissible fees to those specifically authorized, and remanded for further proceedings on that claim. In all other respects, the judgment was affirmed. View "P. v. Adir Internat., LLC" on Justia Law

During the COVID-19 pandemic, two individuals who held automobile insurance policies with a major insurer in California alleged that the insurer’s rates became excessive due to a significant reduction in driving and traffic accidents. They claimed that the insurer was required by statute to refund a portion of the premiums collected during this period, even though the rates had previously been approved by the state’s insurance commissioner. The insurer did provide partial refunds in response to directives from the insurance commissioner, but the plaintiffs argued these refunds were insufficient and sought further restitution on behalf of a class of similarly situated policyholders.The Superior Court of Alameda County initially allowed the plaintiffs to amend their complaint after sustaining a demurrer. In their amended complaint, the plaintiffs continued to assert claims under California’s Unfair Competition Law and for unjust enrichment, maintaining that the insurer’s failure to provide full refunds violated Insurance Code section 1861.05(a). The trial court, however, sustained the insurer’s subsequent demurrer without leave to amend, holding that the statutory scheme did not require insurers to retroactively refund premiums collected under previously approved rates, even if those rates later became excessive due to changed circumstances.The California Court of Appeal, First Appellate District, Division One, reviewed the case on appeal. The court held that Insurance Code section 1861.05(a) does not impose an independent obligation on insurers to retroactively refund premiums collected under rates approved by the insurance commissioner, even if those rates later become excessive. The court reasoned that the statutory scheme provides for prospective rate adjustments through the commissioner’s review process, not retroactive modifications. The court also found that the insurer’s conduct was affirmatively permitted under the statutory “prior approval” system, and thus not actionable under the Unfair Competition Law. The judgment in favor of the insurer was affirmed. View "Davis v. CSAA Insurance Exchange" on Justia Law