Justia Consumer Law Opinion Summaries

A fatal car accident involving an eighteen-year-old driving a 2013 Toyota Scion led to a lawsuit by the driver’s estate against Toyota and Subaru, who had jointly developed the vehicle. The plaintiff alleged negligence, product liability, and violations of North Carolina’s Unfair and Deceptive Trade Practices Act, claiming that design defects caused the occupant compartment to collapse and a fire to spread, ultimately resulting in the driver’s death. During discovery, the plaintiff requested extensive documents and depositions, including English translations of Japanese-language materials. Toyota and Subaru objected to several document requests and deposition topics, and disputes arose regarding the timing and sufficiency of their responses.The Superior Court of Robeson County granted the plaintiff’s motions to compel, ordered the production of additional documents (including English translations), and mandated that Toyota and Subaru’s corporate representatives testify to all noticed deposition topics without further objection. When the defendants failed to comply as ordered, the trial court imposed sanctions, deeming certain facts established against them—including elements of duty and breach in the plaintiff’s product liability claim—and struck their regulatory compliance defense. Toyota and Subaru appealed, challenging the discovery and sanctions orders.The North Carolina Court of Appeals vacated the sanctions order and reversed the requirement to translate documents but otherwise affirmed the discovery order, holding that most of the trial court’s actions were not an abuse of discretion. The Supreme Court of North Carolina reviewed only the remaining issues in the discovery order. It held that the trial court erred by enforcing a fourteen-day deadline for objections to document requests in deposition notices (rather than the seven days required by the rules), and by waiving defendants’ objections to deposition topics for not seeking a protective order. Accordingly, the Supreme Court reversed the relevant portions of the Court of Appeals’ decision, instructed it to vacate the discovery order, and remanded for further proceedings. View "Sessoms v. Toyota Motor Sales, U.S.A., Inc" on Justia Law

A married couple enrolled their children at a private school that, until the 2020–2021 academic year, offered a traditional curriculum. Following the events of summer 2020, the school shifted its curriculum to emphasize issues of race and gender identity. The parents became concerned after learning their sixth-grade child was exposed to controversial teachings and age-inappropriate materials. They joined a group of parents to express their concerns to the school’s leadership. After the parents met with school officials, the school abruptly expelled their children and accused the parents of making racist remarks, which the parents deny.The parents filed suit in Superior Court, Mecklenburg County, alleging breach of contract, fraud, unfair and deceptive trade practices, defamation, and other claims. The trial court, Judge Lisa C. Bell presiding, dismissed all claims except for breach of the implied covenant of good faith and fair dealing. The parents voluntarily dismissed that remaining claim to appeal. The North Carolina Court of Appeals affirmed the trial court’s dismissal of all other claims.The Supreme Court of North Carolina reviewed the case to determine whether the parents’ complaint satisfied the state’s “notice pleading” standard for surviving a motion to dismiss under Rule 12(b)(6). The court held that the parents adequately alleged claims for breach of contract, fraud, unfair and deceptive trade practices based on their fraud allegations, and defamation. The court found that their breach of contract claim was viable because they alleged the school expelled their children under a false pretext, in violation of the contract. The fraud and defamation claims also survived due to sufficient factual allegations. The Court reversed the Court of Appeals in part and remanded for further proceedings on these claims, but affirmed or declined to review the dismissal of other claims. View "Turpin v. Charlotte Latin Schools, Inc" on Justia Law

A group of Carteret County property owners challenged the county’s policy of charging waste disposal fees. The county does not provide direct trash or recycling collection services but instead offers access to waste disposal sites and a landfill. The county funded these facilities by charging fees to property owners, including both those who potentially used the county sites and those who hired private waste collection services. The plaintiffs argued that the county unlawfully charged these fees to property owners who never used the county sites or who had private waste collection, and also that the total fees collected exceeded the cost of operating the facilities, in violation of state law.Following extensive discovery, the Superior Court in Carteret County considered plaintiffs’ motion for class certification. The court rejected one proposed class, finding that determining whether each property owner actually used a county site would require individualized inquiries that would predominate over common issues. However, the court certified three other classes: those allegedly charged fees despite using private waste collection services, and those asserting that the county collected fees beyond its actual operating costs. The county appealed the class certification order directly to the Supreme Court of North Carolina. The plaintiffs did not cross-appeal the denial of the first class.The Supreme Court of North Carolina affirmed the Superior Court’s class certification order. The Court held that it is feasible to ascertain class members who used private waste collection services by relying on the customer lists from the limited number of providers in the county. The Court also determined that issues of predominance and superiority did not bar class certification and that any future developments could be addressed through modification or decertification of the class. Thus, the trial court’s order was affirmed. View "Armistead v. County of Carteret" on Justia Law

After experiencing significant water damage in their home when a water heater malfunctioned in July 2017, the plaintiffs hired the defendant company to remediate the damage. The parties executed an agreement that included a prominent clause limiting the time to bring any claim related to the contract to one year from when the plaintiffs knew or should have known of the cause of action. The defendant did not commence the remediation work, and the plaintiffs eventually hired another company. Despite this, their home developed extensive mold and was ultimately demolished. Nearly three years after becoming aware of the defendant’s failure to perform, the plaintiffs filed a lawsuit alleging unfair and deceptive trade practices.The case was first reviewed by the Superior Court of Mecklenburg County, which granted summary judgment in favor of the defendant, concluding that the plaintiffs’ claim was barred by the contractual one-year limitation period. The plaintiffs appealed, and the North Carolina Court of Appeals vacated the trial court’s order. The Court of Appeals held that the one-year contractual limitation was unenforceable as applied to claims under the Unfair and Deceptive Trade Practices Act (UDTPA), reasoning that public policy and the statute’s purpose precluded contractual abrogation of the four-year limitation period established by N.C.G.S. § 75-16.2.Upon discretionary review, the Supreme Court of North Carolina reversed the Court of Appeals. The Supreme Court held that, absent a statute prohibiting it, parties may contractually shorten the period for bringing claims, including UDTPA claims, so long as the agreed period is reasonable. The legislature had not prohibited such contractual limitation periods, and the one-year period was not shown to be unreasonable. Thus, the trial court’s grant of summary judgment in favor of the defendant was proper. The Supreme Court reversed the decision of the Court of Appeals. View "Warren v. Cielo Ventures, Inc" on Justia Law

George Jackson purchased a RainSoft home water treatment system from Carolina Water Systems, which operated as an authorized service provider for Home Depot in North Carolina and South Carolina. At the time of purchase, Carolina Water Systems was running a promotion that offered customers rebates or refunds for referring other potential buyers, with the possibility of a full refund for sufficient referrals. Jackson later defaulted on payments for the system, leading to a debt-collection action by Citibank. In response, Jackson argued that his debt was void under North Carolina’s referral statute, which prohibits sales promotions offering consideration for customer referrals. He subsequently brought a putative class action against the defendants, seeking relief for himself and others who purchased systems during the promotion.After preliminary issues were resolved, including a federal court removal and arbitration challenges, Jackson moved in the Superior Court of Mecklenburg County to certify a class of all purchasers of RainSoft systems from the defendants between November 2012 and November 2016. The trial court granted class certification, finding that the requirements for class actions were met and that a class action was the superior method for resolving the dispute.On appeal, the Supreme Court of North Carolina reviewed the class certification order. The Court held that North Carolina’s referral statute does not require proof that the illegal sales promotion induced each buyer to make a purchase, thus supporting class certification for North Carolina residents. However, the Court found that South Carolina’s referral statute does require inducement, which would necessitate individualized inquiries and defeat the predominance requirement for class certification. Therefore, the Supreme Court of North Carolina vacated the trial court’s class certification order and remanded the case for further proceedings. View "Jackson v. Home Depot U.S.A., Inc." on Justia Law

A clothing retailer, Cato Corporation, with over 1,300 stores, purchased an "all-risk" commercial property insurance policy from Zurich American Insurance Company in July 2019. In the spring of 2020, Cato alleged that the COVID-19 virus and related government orders forced it to close or severely curtail operations, causing significant revenue losses and expenses for remediation and reconfiguration of its stores. Cato sought coverage for these losses under its insurance policy, but Zurich refused, leading Cato to file a lawsuit seeking a declaratory judgment and damages for breach of contract and violations of North Carolina's Unfair and Deceptive Trade Practices Act.The Superior Court of Mecklenburg County dismissed Cato's claims on a Rule 12(b)(6) motion, relying on the Court of Appeals' decision in North State Deli, LLC v. Cincinnati Insurance Co. The Court of Appeals affirmed the dismissal, concluding that tangible alteration to the property was necessary to recover for a "direct physical loss of or damage" to property, which Cato failed to allege sufficiently.The Supreme Court of North Carolina reviewed the case and agreed with the Court of Appeals' decision to affirm the dismissal but disagreed with its reasoning. The Supreme Court concluded that Cato sufficiently alleged a "direct physical loss of or damage" to property under the precedent set in North State Deli. However, the Court found that the viral contamination exclusion in Cato's policy precluded coverage for the alleged losses. Therefore, the Supreme Court modified the Court of Appeals' decision but affirmed its judgment dismissing Cato's claims. View "Cato Corp. v. Zurich American Insurance Co." on Justia Law

Circle of Seven, LLC, left a Dodge Ram truck on a foreclosed property. The new property owner hired Bottoms Towing & Recovery to remove the truck. Bottoms Towing later sought to sell the truck to cover unpaid towing and storage fees. Circle of Seven contested the sale and the lien amount, arguing that the towing company had used the truck without authorization, which should reduce the lien.The Superior Court of Nash County held a hearing where Circle of Seven presented testimony from its managing member and an employee. The court found that Bottoms Towing had driven the truck and made unnecessary alterations, reducing the lien by $1,427.14 for maintenance and $62.50 for unauthorized use. Circle of Seven appealed, claiming the reduction was insufficient.The North Carolina Court of Appeals affirmed the trial court's decision, with a divided opinion. The majority found that the trial court's findings were supported by competent evidence. The dissent argued that Bottoms Towing unlawfully converted the truck for personal use and that the lien should be reduced based on the truck's loss in market value due to this conversion.The North Carolina Supreme Court reviewed the case based on the dissent. The Court held that it could not address the dissent's theory because Circle of Seven had not raised the conversion argument or presented evidence on the truck's value in the lower courts. The Court emphasized that appellate courts should not address issues not raised by the parties. Consequently, the Supreme Court affirmed the decision of the Court of Appeals. View "Bottoms Towing & Recovery, LLC v. Circle of Seven, LLC" on Justia Law

The case involves a group of plaintiffs who claimed that the defendant, Bank of America, fraudulently denied them mortgage modifications under the Home Affordable Modification Program (HAMP) and then foreclosed on their homes. The plaintiffs filed their complaint in May 2018 and their amended complaint in March 2019, alleging claims based on common law fraud, fraudulent concealment, intentional misrepresentation, promissory estoppel, conversion, unjust enrichment, unfair and deceptive trade practices, and, in the alternative, negligence.However, the Supreme Court of North Carolina found that the plaintiffs' claims were time-barred by the applicable statutes of limitations. The court held that the statutes of limitations for all of plaintiffs’ claims, except for their unfair and deceptive trade practices claim, started to run at the latest by the date that each plaintiff lost his or her home. Each plaintiff lost his or her home sometime between April 2011 and January 2014. Thus, the latest point in time any plaintiff could have filed a complaint was January 2017, or in the case of an unfair and deceptive trade practices claim, January 2018. Plaintiffs did not file their original complaint until May 2018. Therefore, their claims are time-barred.The court also rejected the plaintiffs' argument that the discovery rule tolled the statute of limitations for their fraud claims beyond the dates of their foreclosures. The court found that the plaintiffs were on notice of the defendant's alleged fraud by the time they lost their homes, and they should have investigated further. The court therefore reversed the decision of the Court of Appeals and affirmed the trial court's dismissal of the plaintiffs' complaint. View "Taylor v. Bank of America, N.A" on Justia Law

This case revolves around a promotional flyer from a car dealership that led plaintiffs to believe they had won a major prize. Instead, they received a minor prize, leading them to file a class action lawsuit alleging deception. The trial court certified the case as a class action, but the defendants appealed. The Supreme Court of North Carolina found the trial court's certification order internally inconsistent as it used one class definition in its analysis and another when certifying the class.The plaintiffs had brought their claim on behalf of all individuals who received a contest flyer and went to the dealership to claim their prize. However, the trial court's analysis of the certification criteria was based on a narrower definition of the class, specifically those who both called the dealership's hotline and visited the dealership. This inconsistency led the Supreme Court to vacate the order and remand for further proceedings.The Supreme Court further directed the trial court to examine potential conflicts of interest within the class and assess the potential for inefficiencies that could render class certification inappropriate. It emphasized that the class members' potential recovery must exceed the costs of administering a class action for certification to be warranted. View "Surgeon v. TKO Shelby, LLC" on Justia Law

Plaintiff, medical center, sued Defendant, former patient, seeking to recover the value of medical services Plaintiff provided Defendant while he was admitted to its medical center. Plaintiff moved for summary judgment against Defendant in the amount of $14,419 for the medical care he had received, supporting its contention it should receive that amount by submitting several affidavits. The trial court entered summary judgment for Plaintiff on the issue of damages. The court of appeals reversed, stating that although Defendant did not contest liability, an issue of material fact remained on the amount owed. The Supreme Court reversed, holding (1) the medical center's affidavits from its employees that stated the amount of its bill and asserted the amount was reasonable were minimally sufficient of its right to payment; and (2) the patient's affidavit illustrating the differences between the retail price of, and the amount charged by the medical center for, certain medications failed to show that an issue of material fact remained for trial. View "Charlotte-Mecklenburg Hosp. Auth. v Talford" on Justia Law