Justia Consumer Law Opinion Summaries

The volume of telephone calls made by a debt collector to a consumer, absent any other evidence of intent to annoy, abuse, oppress or threaten, is not sufficient to establish a violation of W. Va. Code 46A-2-125(d).Plaintiff-consumer filed suit against Defendant-debt collector. The circuit court ruled that 230 unanswered collection calls Defendant placed with Plaintiff violated section 46A-2-125(d) and awarded Plaintiff damages. The Supreme Court reversed after noting that the telephone calls continued because Plaintiff never answered the calls and never informed Defendant that he contested the debt, holding (1) the volume of unanswered calls in this case did not establish intent in violation of section 46A-2-125(d); and (2) therefore, the circuit court’s ruling is deficient as a matter of law. View "Valentine & Kebartas, Inc. v. Lenahan" on Justia Law

The Fair Debt Collection Practices Act authorizes private lawsuits and fines against “debt collector[s],” defined as anyone who “regularly collects or attempts to collect . . . debts owed or due . . . another,” 15 U.S.C. 1692a(6). CitiFinancial loaned money to petitioners, who defaulted. Santander purchased the defaulted loans from CitiFinancial and sought to collect in ways petitioners believe violated the Act. The district court and Fourth Circuit held that Santander was not a debt collector because it did not regularly seek to collect debts “owed . . . another” but sought instead only to collect debts that it purchased and owned. A unanimous Supreme Court affirmed. A company may collect debts that it purchased for its own account, without triggering the statutory definition. The statute’s plain language focuses on third party collection agents regularly collecting for a debt owner—not on a debt owner seeking to collect debts for itself. The Court rejected an argument that the word “owed” is the past participle of the verb “to owe,” and indicates that the debt collector definition must exclude loan originators but embrace debt purchasers. The Court stated that it would not “rewrite a constitutionally valid text under the banner of speculation about what Congress might have done had it faced a question that, on everyone’s account, it never faced.” View "Henson v. Santander Consumer USA Inc." on Justia Law

Plaintiff filed suit alleging that GCF violated the Truth in Lending Act (TILA), 15 U.S.C. 1601 et seq., by failing to clearly and conspicuously disclose the annual percentage rate (APR) and finance charge in his Retail Installment and Security Contract. The Eighth Circuit affirmed the district court's denial of plaintiff's motion for judgment as a matter of law where the Summary of Understanding was not completely integrated; the district court thus did not err in admitting parol evidence; and there was sufficient evidence to support GCF's affirmative defense of waiver. The court also affirmed the district court's denial of plaintiff's motion for a new trial where there was no record of what objections plaintiff would have raised had the district court turned on "white noise" during the initial portion of the trial, nor was he prejudiced; even if the district court erred by not sustaining plaintiff's objection to GCF's counsel's statement during closing argument, the statement was not such a magnitude that a new trial was warranted; the court rejected plaintiff's claims of error as to the discretionary evidentiary rulings; and there was no error in the district court's response to a jury question. View "Smiley v. Gary Crossley Ford, Inc." on Justia Law

In consolidated class actions, plaintiffs claimed the brokers who represented them in the sale of their homes and a group of companies that provided services in connection with those sales violated their fiduciary duties by failing to disclose alleged kickbacks paid by the service providers to the brokers in connection with the sales. Defendants filed motions to compel arbitration on the basis of three separate agreements, at least one of which was executed by each plaintiff. The trial court found the arbitration clauses in two of the agreements inapplicable, but compelled the signatories of the third agreement to arbitrate with their brokers. Invoking the doctrine of equitable estoppel, the court also required the signatories of the third agreement to arbitrate their claims against the service providers, who were not parties to the arbitration agreements. The court of appeals reversed with respect to the two arbitration clauses the lower court found inapplicable. Each of the plaintiffs executed one or the other of these two agreements. The court dismissed the cross-appeal of the plaintiffs who were required to arbitrate because an order compelling arbitration is not appealable. View "Laymon v. J. Rockcliff, Inc." on Justia Law

Plaintiff defaulted after Defendant loaned Plaintiff money to buy a car. Defendant repossessed the vehicle and sent Plaintiff two notices in connection with its efforts to sell the car and collect any deficiency owed on the loan - a pre-sale notice and a post-sale notice. Plaintiff filed this putative class action claiming that the two notices violated the Uniform Commercial Code and Massachusetts consumer protection laws. Even though the parties did not request it, the First Circuit certified three questions to the Massachusetts Supreme Judicial Court because the outcome of this case hinged entirely on questions of Massachusetts law that Massachusetts courts have not yet addressed. View "Williams v. American Honda Finance Corp." on Justia Law

The Federal Arbitration Act does not preempt all state arbitration law. A party alleging an arbitration agreement is unconscionable must demonstrate some quantum of both procedural and substantive unconscionability. A party's failure to clearly object to a defect in arbitration proceedings prior to or during arbitration may constitute a waiver of the objection. Lynne Thompson appealed a district court order compelling arbitration, a judgment confirming the arbitration award, and an order denying her motion to vacate the judgment or for a new trial. Thompson sued Lithia ND Acquisition Corp. #1, seeking to rescind a contract to purchase a vehicle and for damages for unjust enrichment and unlawful sales practices. Lithia moved to dismiss Thompson's complaint and to compel arbitration, arguing there was an enforceable agreement to arbitrate. Thompson responded to the motion, arguing the arbitration agreement was unenforceable and unconscionable and claiming she was entitled to a jury trial on the issue of the enforceability. The North Dakota Supreme Court affirmed, concluding the district court did not err in compelling arbitration or confirming the arbitrator's award. View "Thompson v. Lithia ND Acquisition Corp. #1" on Justia Law

At issue was whether an order form faxed to a doctor by a company that supplies a medical product purchased by that doctor's patient constitutes an "unsolicited advertisement" within the meaning of the Telephone Consumer Protection Act, 47 U.S.C. 227(a)(5). The Eleventh Circuit affirmed the dismissal of the complaint, agreeing with the district court that faxes were not "unsolicited advertisements." The court held that the faxes in this case did not promote the sale of Arriva products and thus they were not unsolicited advertisements. In this case, each fax related to a specific order already placed by a patient of the clinic and requested only that the doctor of the patient fill out an order form to facilitate a purchase made by the patient. View "The Florence Endocrine Clinic v. Arriva Medical" on Justia Law

This dispute between two businesses led to Plaintiff filing suit in federal court alleging various claims under Massachusetts law, two of which remained at issue on appeal. Those two claims were for breach of implied contract and violation of the Massachusetts catch-all consumer protection statute, Mass. Gen. Laws ch. 93A. The district court denied Defendant’s motion for judgment as a matter of law on Plaintiff’s implied contract claims and on its chapter 93A claims. The jury found Defendant liable for breach of implied contract and for knowing and willful violation of chapter 93A. The First Circuit affirmed, holding (1) the evidence in the record was sufficient to sustain the jury’s verdict; and (2) Defendant offered no meritorious argument for why the district court erred in submitting Plaintiff’s chapter 93A claim for damages to a jury in federal court. View "Full Spectrum Software, Inc. v. Forte Automation Systems, Inc." on Justia Law

Fred, age 86, and his 79-year-old wife, Martha, filed suit under the Elder Abuse and Dependent Adult Civil Protection Act. In the 1990s, before the defendants were involved, the couple purchased life insurance policies, which were held by a revocable living trust for their children. The Trust was self-sustaining, with no need for additional cash for ongoing premium costs. In 2013, Fred was suffering from cognitive decline; Martha had Alzheimer’s disease. Defendants allegedly carried out a scheme that involved arranging the surrender of one policy and the replacement of the other with a policy providing limited coverage, at massively increased cost. The premiums for the new coverage were $800,000, forcing the couple to feed cash into the Trust. Defendants argued that the Children’s Trust owned the policies, that the money was paid voluntarily for the benefit of their children, and that the Trust does not have an Elder Abuse Act claim “because [it] is not 65 years old.” The court of appeals reversed dismissal. Regardless of what specific damages may be available to the couple, as distinguished from the Trust, it can be fairly inferred that the couple suffered some damages unique to themselves. The defendants “knew or should have known” of the “likely” harm their scheme would have on the couple. View "Mahan v. Charles W. Chan Insurance Agency" on Justia Law

Overstock, an online retailer, compared the price at which it offered an item to an advertised reference price. Until 2007, it showed a “List Price” for the product, with the number stricken through; it then showed the price at which Overstock was offering the product. Overstock eventually changed the “List Price” label to “Compare.” A commercial from 2013 claimed: “We compare prices so you don’t have to." Overstock’s policies allowed the list price to be set by finding the highest price for which an item was sold in the marketplace. Overstock did not determine whether other Internet retailers had made any substantial sales at the comparison price. After the state began investigating potential claims against Overstock, the parties entered into an agreement tolling the statute of limitations as of March 2010. The trial court found Overstock had engaged in unfair business practices (Bus. & Prof. Code, 17200) and false advertising (section 17500), granted injunctive relief, and imposed $6,828,000 in civil penalties. The court of appeals affirmed, holding that the trial court properly applied the four-year limitations period of section 17208 and that there was sufficient evidence that Overstock made false and misleading statements, violating laws against unfair business practices and false advertising. View "People v. Overstock.Com, Inc." on Justia Law